Shipping policy
Shipping Policy
At Extreme Culture, we aim to get your order packed and dispatched as quickly as possible so you can get out riding sooner.
⸻
Order Processing
All orders are processed within 1–3 working days (Monday to Friday, excluding bank holidays).
During busy periods, product launches or event weekends, processing times may be slightly longer, but we’ll always do our best to get your order out as quickly as possible.
Once your order has been dispatched, you’ll receive a confirmation email with tracking details (where applicable).
⸻
UK Shipping
We offer the following UK delivery options:
Shipping Method Estimated Delivery
Standard Delivery 2–4 Working Days
Express Delivery 1–2 Working Days
Free UK Shipping Available on qualifying orders (see checkout for current threshold)
Delivery times begin once your order has been dispatched.
⸻
International Shipping
We ship worldwide.
Delivery times vary depending on your location but are typically:
* Europe: 5–10 working days
* USA & Canada: 7–14 working days
* Australia & New Zealand: 7–15 working days
* Rest of the World: 7–20 working days
Customers are responsible for any customs duties, import taxes or local fees charged by their country.
⸻
Tracking Your Order
Where available, all parcels are sent with tracking.
You’ll receive an email containing your tracking information once your order has left our warehouse.
⸻
Incorrect Address
Please double-check your shipping address before completing your purchase.
Extreme Culture cannot be held responsible for delays or additional costs caused by incorrect or incomplete delivery addresses.
If you’ve entered the wrong address, contact us immediately. If your order hasn’t yet been dispatched, we’ll do our best to update it.
⸻
Lost or Delayed Parcels
If your parcel appears delayed, please check the tracking information first.
If you believe your parcel has been lost, contact us and we’ll investigate with the courier.
Please allow:
* 7 working days after the expected UK delivery date.
* 20 working days for international deliveries.
before a parcel is considered lost.
⸻
Damaged Deliveries
If your order arrives damaged, please contact us within 48 hours of delivery.
Please include:
* Your order number
* Photographs of the packaging
* Photographs of the damaged item(s)
We’ll work quickly to resolve the issue.
⸻
Pre-Orders
If you purchase a pre-order item, the estimated dispatch date will be shown on the product page.
If your order contains both in-stock and pre-order items, we may dispatch everything together once the pre-order item becomes available unless otherwise agreed.
⸻
Sustainability
We’re committed to reducing waste wherever possible.
We use recyclable packaging where we can and continually review our production and shipping methods to reduce our environmental impact while ensuring your products arrive safely.
⸻
Need Help?
If you have any questions regarding your order or shipping, we’d love to help.
Extreme Culture
📧 support@extremeculture.co.uk
🌐 www.extremeculture.co.uk
⸻
This policy gives your customers confidence while remaining flexible enough for a growing independent brand that attends events, develops new products, and occasionally runs pre-orders or limited releases.